Refund policy

Refund & Return Policy

At Dyadem, your satisfaction is important to us.

Returns

You may return items within 14 days of delivery.

To qualify:

• Item must be unused and in original packaging
• Proof of purchase required

Non-Returnable Items

• Personalized/custom items
• Hygiene-sensitive products
• Final sale items

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours
• Provide clear photo/video proof

We will offer:

• Replacement OR
• Full refund

Refund Processing

• Approved refunds are processed within 5–7 business days
• Funds return to original payment method

Return Shipping

• If the issue is our fault → we cover shipping
• If not → customer covers return shipping